Account managers can test email deliverability to students and staff members at https://app.5starstudents.com/Manager/EmailDeliveryTest
To get started, lookup a staff member or student to send an test email message.
Emails will arrive from messages@5starstudents.com. Ask the individual(s) to confirm receipt, but do not have them reply to the test email as the mailbox is not monitored.
We recommend testing both student and staff email delivery, as restrictions may be different.
If the email delivery test is not successful, you may need to contact IT personnel at your school or district and ask them to whitelist our domain and/or sending IP address. See additional whitelisting details