First, make sure you've requested a password reset at https://app.5starstudents.com/Account/ForgotPassword
Wait a minute or so and then check your inbox. If you don't see it, try looking in your spam or junk mail just in case.
If the password reset email doesn't arrive that likely means you don't have a registered account on our system. Please contact your designated school manager(s) and ask for an account invitation!