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  1. 5-Star Students
  2. FAQs

FAQs

General

  • My hall pass QR codes aren't working
  • User Role Chart
  • How do I know which users are scanning for behaviors?
  • Does the 5-Star Students app track a student's location?
  • What's the difference between activities and events?
  • Who has access to our school and student information?
See all 11 articles

Points

  • Can students see who gave them behavior points and the notes?
  • What are Gray Points?
  • How do I clear out my points for a new quarter/semester?
  • Do points expire at the end of the school year?
  • How do I give a point to a student?
  • How can give a Group points instead of individual students or staff members within the group?
See all 7 articles

Login Help

  • I'm an account manager and one of my users forgot their password. What should I do?
  • Help, I can't reset my password!
  • What website can my students login to, to see their points?
  • Why is student app access blocked for Google Sign-in?
  • I uploaded/see my staff roster, so why can't they sign in?

What does this warning mean?

  • Why do students receive an "invalid" message when trying to log in and vote?
  • 'Another individual with the same ID has been found!' warning when trying to add a student

Student App

  • I downloaded the app and don't see my school listed!
  • Where can I send push notifications from?

Online Store

  • Why isn't my online store on?

Events

  • Can I print a Guest ID card for guest points?

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