Students can view and potentially redeem eligible rewards through either the Student App or School Web Page.
However, a configuration option must be enabled for the rewards to be visible.
For the app, go to the Student App settings page within the Manager menu. Look for the "Show rewards?" option within the Points and Rewards area.
For the web page, go to School Web Page settings within the Recognition menu. Visitor Sign-In must first be enabled on the Dashboard tab, then look for the "Show rewards?" option.
Lastly, check that your rewards are NOT marked as private or closed.